Northwest Investigation & Consulting is a privately held corporation with over 18 years claims handling and investigation experience. We are a full service Insurance Claims Administration / Adjustment company coupled with a progressive Private Investigation Firm. We have strategically located affiliates throughout the United States which enable us to service the entire country in a timely manner.
We are on-call 24 hours everyday and available to respond to any situation that requires an immediate investigation.
We hire only the most experienced, committed professionals in the industry and provide them with industry leading resources and continuing education. Our professionals are known for their integrity, objectivity, rapid response and attention to detail. We explore and propose measures that best meet the client's current and future interests and customize investigations and reporting to best suit our clients needs . We comply with all applicable state and federal law and stay informed to all new changes in applicable legislation. We are good standing members of OALI, FARO, SWAA, OCAA and TARA.
Northwest Investigation & Consultings mission is to provide its clients with the highest quality of service available in the industry. We are recognized as a premier company, continuing to increase our role as a national innovative leader in claims handling and the investigation fields. Our commitment to this mission is evident as we strive to:
Provide consistently superior products and services throughout out our network of locations in the United States and internationally. Maintain a strong sense of urgency in responding to the needs of our clients. Provide customized services, when needed, to satisfy the individual requirements of our clients.
Provide a fair and competitive price for the products and services offered.
Establish and maintain a partnership with our clients for long-term relationships.
Continue to place emphasis on excellence at all levels of our organization and increase our role as a national leader in claims handling and the private investigation field.
Accelerated Services: Our company assigns on-scene heavy equipment appraisers within 24 hours, acknowledges assignments on the same day, reduces friction points in the claims settlement process, provides easy access to a library of heavy equipment information, and receives losses by e-mail, fax or phone, thereby creating a fast, smooth appraisal process.
Consistent Quality Service: Our central assignment center assigns the best-qualified appraiser to each loss. Technical reviews of all appraisals and service invoice audits ensure compliance with client guidelines and our service policy.
Experienced Staff: Northwest Investigations & Consultings heavy equipment specialists are noted throughout the industry for their technical experience. Our staff of adjusters, has at least five years of experience in heavy equipment, and receives comprehensive, continuous training. Our managers have a minimum of 10 years of experience in heavy equipment field.
The following are Northwest Investigation & Consultings ("NWIC") billing policies for professional and administrative services at all locations. These Policies supersede all existing policies for the billing of our services. This document does not address scope of service, which is dealt with by letter of engagement.
Fee Arrangements for Professional and Administrative Charges
Most of NWIC rates and procedures are specific to the claim-related activities being handled for each client. Generally, a client's specific fee arrangements for charges are negotiated and agreed to prior to the handling of any assignment. An arrangement may include scale rates, flat rates, scheduled rates, fixed time charges on limited assignments, fixed fees for certain administrative tasks and agreed upon hourly or daily rates which may vary from the scheduled rate. Our fees will be billed at the applicable NWIC hourly rate and no later than 30days after receipt of assignment. We interim bill every consecutive 30 days, unless other arrangements are agreed to, previous to assignment. Please contact us directly for current rates and fees.
Multiple Files
When one of our staff is traveling in connection with a file, his or her work on another unrelated file should not be billed in addition to the travel or waiting time on the first file without client agreement. Where travel is incurred on more than one file, the time shall be prorated among files. Mileage traveled would be dealt with in the same manner.
Notification to Client
For all assignments, an acknowledgement letter or communication will be sent to the client within 24 hours. If an acknowledge letter is not desired by the client, a written letter, faxed or mailed to NWIC stating this, will suffice for termination of the action and a notation will be made on the client specific account.
Rate changes
Rates for fees and disbursements are subject to annual review and may change at any time. If the rates change, the revised rate will generally apply to our chargeable work product from the date of the change. Please contact us directly for our competitive rates and fees.
Budgets & Estimates
Where practical, we will offer an estimate / budget to our clients regarding likely fees and expenses for an assignment. The final costs could differ from that estimate if there are unforeseen situations or our role changes. We will however, do our best to keep our clients appraised as to changes in our fee estimate.
Sales Tax
Local State and Federal taxes will be billed as applicable. All fee rates quoted will be less applicable taxes.
Expenses
Out of pocket expenses are invoiced at cost without mark
